Automatic Top Up Stopped Notifications

An email and IRIS ParentMail account notification is sent to let you know when automatic top up payments for a student account have been stopped.

When automatic top ups are stopped, the details remain set up for the account and are just switched off. No further payments are taken to top up the account until you switch the automatic top up on again.

Why Automatic Top Ups have been Stopped

An automatic top up for a student's account is stopped when:

• You switch off automatic top ups from your IRIS ParentMail account.
• The school have switched off automatic top ups for the student's account.
• The link between the student's account and your account has been removed.

What you need to do

When you receive a notification email that an automatic top up has been stopped, the reason why is included. If you want to start the automatic top ups again, you must switch them on from your IRIS ParentMail account.