Automatic Top Up Cancelled Notifications

An email and IRIS ParentMail account notification is sent to let you know when automatic top up payments for a student account have been cancelled.

When automatic top ups are cancelled, no further payments are taken to top up the account until it is set up again.

Why Automatic Top Ups have been Cancelled

An automatic top up for a student's account is typically cancelled when:

• The account is in debt.
• The card for the payments has expired or there were issues taking the payments.
• The student's or your account has been deleted.
• An automatic top up payment has not been taken for the account in the last 6 months.

What you need to do

When you receive a notification email that an automatic top up has been cancelled, the reason for the cancellation and what you need to do are included.

Account is in debt

If the account is in debt, you must make a top up payment to clear the debt before you can set up the automatic top up again.

Card has expired or payment issues

If there are issues taking the payment or the card being used to take the automatic payments expires, check the card details, then if you want to start automatic top ups again, you must set them back up again.

Student or your account has been deleted

If the student's or your account has been deleted, you must contact the school and ask them to set up the account again. You can then set up the automatic top up again.

Automatic top up payments have not been taken in the last 6 months

If an automatic top up payment has not been taken for the account in the last 6 months, we automatically cancel the automatic top up. If you want to start automatic top ups again, you must set them back up again.